Return Policy

Return Policy for Single-Use Medical Instruments for Children – Béké-Bobo therapeutic teddy bears

At Béké-Bobo, we are committed to providing products of the highest quality. We understand that there may be situations where a return is necessary. Please carefully read our return policy below to understand the applicable conditions and procedures.

Acceptable Return Conditions

We only accept returns of single-use medical instruments for children in the following situations:

• Manufacturing Defect: If the product has a manufacturing or quality defect, you may request a return or exchange. The defect must be reported within 15 days of receiving the item.

• Unopened Products: We also accept the return of single-use medical instruments for children that have never been unwrapped, opened, or used. The product must be in its original packaging, intact, and in perfect condition.

Return Procedure

To initiate a return, please follow these steps:

• Contact our Customer Service: Before returning an item, contact our customer service team to obtain a Return Authorization Number (RAN). No returns will be accepted without this number.

• Return the Product: Carefully pack the product in its original packaging and include a copy of the purchase invoice along with the RAN. The items must be returned to the following address: 404 rue Alain, suite 4, Saint-Amable, Québec, Canada, J0L1N0.

• Return Shipping Fees: The shipping costs for returning items are the customer's responsibility, except in cases of verified manufacturing defects.

• Product Inspection: Upon receipt, the product will be inspected to ensure it meets the return conditions specified above. Once the return is approved, a refund or exchange will be processed within 7 to 10 business days.

Exceptions and Non-Returnable Items

Returns will not be accepted in the following cases:

• Products that have been unwrapped, opened, used, or damaged by the customer.
• Products that do not meet the specified return criteria.
• We do not refund returns on personalized products if they do not have a design defect. If you make a mistake in the spelling of the name on our website when ordering, this is not considered a manufacturing defect.
  

Our Commitment

We thank you for your understanding and cooperation in adhering to this return policy. We are committed to ensuring your satisfaction and providing safe and quality products for children.

For any additional questions, please do not hesitate to contact our customer service.